Here at Laybuy, family is everything to us.


Family is ingrained into Laybuy’s DNA. Together with my wife and two sons, Laybuy was born in 2017 in New Zealand and grown into the world-class team that it is today. Along the way, we are proud to have welcomed our incredible staff, merchant partners and loyal customers into our Laybuy family.

When times are tough, families come together. And that is what we are doing right now. We know people's circumstances have changed. This has been, and will continue to be, a challenging time for many us. We understand that and are absolutely committed to supporting you as we adapt to this “new normal”.

Our dedicated Customer Support Team, made up of real people, is hard at work and committed to working tirelessly to assist you with any questions or concerns you have. If you’re struggling financially, talk to us – we have options and can tailor a solution that works for you.

You can get in touch with us on any of our social channels, or send us a message via We will respond as quickly as possible.

All of us at Laybuy are committed to helping our retailers and our customers navigate this rapidly changing world. While the future is uncertain, it is heartening to see incredible examples of humanity at its best. It is this spirit of adaptability and resilience that will see us rebuild stronger than before and thrive in a post-COVID world.

As we look forward to a world beyond COVID, please continue to look out for one another, be kind and be patient. After all that is what families do.

Take care, stay healthy and look after yourselves and your family.


Gary Rohloff



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